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How Our Legal Terms Protect Your Account

petir25 operates under a clear set of legal terms that govern how your account, your data, and your transactions — including those through DANA, OVO, and GoPay — are handled.

Account Terms & ConditionsPrivacy & Data PolicyDANA, OVO, GoPay Transaction RulesJurisdiction-Dependent AccessUser Rights & Requests
petir25 How Our Legal Terms Protect Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, want to flag a policy concern, or need to request a change to your account data, our support team handles legal enquiries through dedicated channels. Response times vary by channel and query complexity, but we treat all policy-related requests as a priority queue.

Live Chat Support Open the chat widget from your account dashboard to raise a legal or policy question directly. Available during platform operating hours for account holders.
Email Policy Channel Send detailed legal requests — including data access or account closure — to our policy inbox. We aim to respond within the timeframe required by applicable regulations.
Account Help Centre The Help Centre contains the current version of all policy documents. You can verify terms, check update history, and submit a formal review request from there.
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Keep It Safe

Account security and data handling are not afterthoughts at petir25 — they are built into how the platform processes every login, transaction, and support interaction. Here is what that looks like in practice across the four areas that matter most to your account.

Data Handling & Storage

Your personal and payment data — including wallet details for DANA, OVO, and GoPay — is stored with encryption at rest. We do not retain full wallet credentials after a transaction clears.

Cookie & Tracking Policy

We use session cookies to keep your account active across pages and analytics cookies to improve platform performance. You can manage cookie preferences from your account settings at any time.

Account Access & OTP Security

Every login triggers an OTP sent to your registered mobile number. If you access from a new device, an additional verification step applies before the session opens — this is not optional.

Data Retention & Deletion Requests

We retain account data for the period required under applicable law. You can submit a deletion request via our policy inbox; we will confirm the outcome in writing once the review is complete.

Legal Policy Questions You Actually Have

These are the policy and rights questions we hear most often from account holders. If your question is not here, the Help Centre or our live chat channel will get you a direct answer.

The current version of our terms is always published in the Help Centre under your account dashboard. If terms have been updated, the version date is shown at the top of the document.

Send a data access request to our policy email inbox. Include your registered account name and mobile number so we can verify your identity before releasing any information.

Yes. Submit a written deletion request through the policy inbox. We will review it against our legal retention obligations and confirm whether full or partial deletion applies in your case.

Disputes are governed by the jurisdiction specified in our terms of service, subject to applicable Indonesian law. Access and eligibility depend on local law and the region your account is registered to.

Contact live chat immediately with your transaction reference number. Our team checks the payment rail record on our end and, where an error is confirmed, corrects the account credit accordingly.

We send a notification to your registered contact method before any material change takes effect. The updated document is also timestamped in the Help Centre so you can compare versions directly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.