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How petir25 Handles Your Personal Data

Your account information, payment details, and browsing activity are handled with care at petir25. This policy sets out exactly what we collect, why we collect it, and how you can request changes or deletions at any time — no legal jargon, just a straight…

Data collected only as neededDANA, OVO, GoPay details encryptedYour right to request deletionContact us anytime via live chatApplies to all Indonesia-eligible accounts
petir25 How petir25 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Have a question about what data we hold, or want to request a correction or deletion? Our support team handles privacy requests through multiple channels. Response times vary by channel, but all privacy-related requests are flagged for dedicated handling rather than general queue processing.

Live Chat Open the chat icon in the account menu. Privacy requests are flagged separately from general support tickets so they reach the right team without delay.
Email Support Send your data request or privacy concern to our support email from the address linked to your account. Include your account ID to speed up verification.
Account Settings Some data preferences — like communication opt-outs and cookie settings — can be adjusted directly inside your account profile without contacting support at all.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security is not a background process here — it is part of how every account interaction is built. From the moment you link a payment method to the moment a withdrawal is confirmed, each step runs through encrypted channels. We have set up data retention limits so information that is no longer needed for transaction records or account security is removed on a rolling schedule.

Encrypted Payment Links

Your DANA, OVO, and GoPay account references are encrypted at rest and in transit. We access only the reference needed to match a transaction, never your full wallet login.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your language and display settings. You can clear these at any time through your browser or account settings.

Data Retention Schedule

Transaction logs are kept for the period required by our operational and legal obligations. Non-essential activity data is purged on a rolling basis. You can request a copy of what we currently hold.

Account Access Requests

You have the right to ask what personal data petir25 holds about you, request corrections, or ask us to delete your account data where local law and our retention obligations permit.

Common Questions About Your Privacy at petir25

These are the questions we hear most often from account holders in Indonesia about how their data is managed. If your question is not covered here, live chat and email are both open for privacy-specific queries.

We collect your name, email, mobile number, and the payment method you register — DANA, OVO, or GoPay. Device type and session data are also logged for security purposes.

Only the reference needed to match your transactions is stored, encrypted. We do not keep your full wallet credentials. Payment data is used exclusively for deposit and withdrawal processing.

Yes. Contact us via live chat or email from your registered address, include your account ID, and our team will compile what we hold. Requests are handled separately from general support.

Submit a deletion request through live chat or support email. We will confirm what can be removed immediately and what must be retained for transaction or legal obligations before proceeding.

We do not sell your data. We share only what is necessary with payment processors — DANA, OVO, GoPay — and service partners required to operate your account, all under data agreements.

Session cookies keep you logged in on the same device. Preference cookies save your display settings. You can clear or block cookies via your browser; this may affect your login continuity across sessions.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.