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Terms and Conditions That Govern Your petir25 Account

Before you open an account or make any deposits via DANA, OVO, or GoPay, these terms set out what we expect from you and what you can expect from us. They apply to every session, every transaction, and every request you make through petir25.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsJurisdiction-dependent eligibilityUpdated when our policy changesIndonesia-focused access rules
petir25 Terms and Conditions That Govern Your petir25 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

Have a question about a specific clause, a transaction dispute, or an account restriction tied to these terms? Our support team handles policy queries directly — no generic ticket routing. Reach us through the channels below and reference your account ID so we can pull your records and respond with specifics, not template answers.

Team online

Live Chat

Open the chat widget from your account dashboard for real-time help on any clause, transaction query, or account-status question covered by these terms.

Email Support

Send your terms-related query to our support address. Include your registered wallet type — DANA, OVO, or GoPay — so we can locate your account faster.

Help Centre

Our Help Centre carries the current version of these terms alongside plain-language summaries. Access it directly from the footer on any page of petir25.

ACCOUNT SECURITY AND RIGHTS

How We Handle Your Account Under These Terms

These terms are not just rules for you — they define our obligations too. Here is how we put them into practice across the four areas that matter most to your account.

Data Handling

We collect only the account and wallet data needed to verify your identity and process DANA, OVO, or GoPay transactions. We do not sell your data to third parties.

Account Security

Your account is protected by login verification. If unusual access is detected, we may temporarily hold activity and ask you to confirm your identity before transactions resume.

Data Retention

Transaction records — including wallet history across DANA, OVO, and GoPay — are retained for the period required under applicable law and our internal audit process.

Requesting Changes

You can request a correction to your account details or ask us to review a decision through live chat or email. We aim to respond within one business cycle with a clear outcome.

Common Questions About These Terms

These are the questions we get asked most often about how our terms work. Each answer reflects the actual policy, not a summary — so if a detail matters to your account, this is the right place to check first.

They apply from the moment you complete registration. Every deposit via DANA, OVO, or GoPay and every bet placed falls under these terms for as long as your account is active.

We can update them at any time, but the revised version is posted before it takes effect. Your continued account use after posting signals acceptance of the updated terms.

If we close your account for a terms breach, your balance position is reviewed case by case. Funds from incomplete or disputed transactions may be withheld pending investigation.

Yes. Payment disputes involving DANA, OVO, or GoPay are handled under the transaction clause of these terms. Contact support with your wallet reference number to open a review.

We timestamp each published version. Your transaction date determines which version applied. You can request the relevant archived version from our support team by email.

The core terms are uniform across Indonesia. However, access itself depends on local law in your region — eligibility is your responsibility to verify before using the platform.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.